Frequently asked questions

Below we have covered the most frequent questions !

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Do you ship to my Country ?

We ship to most countries worldwide – can’t find yours during Checkout?

Let us know with a couple of lines on our Contact page !

What courier do you use ?

We ship with Postnord, FedEx and DHL

PostNord-logo   fedex-logo300x98     dhl-logo_wbg

Orders with a cart subtotal below € 100.00 ex. VAT will have the option to ship by Letter (uninsured) without Track & Trace.

Orders above € 100.00 ex. VAT is only possible by Registered Mail, FedEx or DHL options – all with tracking.

This will ensure us that Your order will arrive safely and that you are covered by the courier* – should it get lost in transit.

We always recommend that you choose a tracked shipping option – this will also give you the advantage to follow your order with online tracking.

 

* “Registred Mail” with Postnord is the Danish postal service, and is only insured up till € 148.00

What shipping option to choose ?

All depends on how fast you need your order and how much insurance means to You !

 

PostNord-logo

Letter (uninsured) – Postnord
Our cheapest solution by far !

  • No insurance if the shipment is lost in transit !
  • No tracking options – not even for us !
  • Max order subtotal € 100.00 ex. VAT

Registered Mail – Postnord
The cheapest options with online tracking.

  • Insured by up to € 148.00
  • Shipment is trackable online
  • Is registered when shipped, and again when signed by the recipient
  • Registered Mail is prioritized higher than regular Letters

 

FedEx Economy
With same courier all the way !

  • Insured for the complete order amount
  • Detailed online tracking
  • Is registered in every location of the transit route
  • Global market leader in logistics
  • High priority handling by same courier

FedEx Priority
Express with same courier all the way !

  • Insured for the complete order amount
  • Detailed online tracking
  • Is registered in every location of the transit route
  • Global market leader in logistics
  • Highest priority handling by same courier

 

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DHL Domestic Express (Europe)
Express with same courier all the way !

  • Insured for the complete order amount
  • Detailed online tracking
  • Is registered in every location of the transit route
  • Global market leader in logistics
  • High priority handling by same courier

DHL Express (International)
Express with same courier all the way !

  • Insured for the complete order amount
  • Detailed online tracking
  • Is registered in every location of the transit route
  • Global market leader in logistics
  • Highest priority handling by same courier

What is the shipping time ?

PostNord-logo

Expected delivery time to the recipient varies, depending on the country of location and chosen shipping option.

  • Registered Mail – International: Delivery time within 4-10 weekdays + customs time to the recipient.
  • Registered Mail – European: Delivery time within 2-5 weekdays.

Shipped same day if the order is placed before 1:00pm (GMT +1)

NOTE: Excluding weekends and holidays !

 

Expected delivery time to the recipient varies, depending on the country of location and chosen shipping option.

  • Priority: Delivery time within 1-5 weekdays.
  • Economy: Delivery time within 2-6 weekdays.

Courier pickup ordered same day if the order is placed before 1:00pm (GMT +1) !

NOTE: Excluding weekends and holidays !

 

dhl-logo_wbg

Expected delivery time to the recipient varies, depending on the country of location and chosen shipping option.

  • Worldwide Express: Delivery time within 1-5 weekdays.
  • Worldwide Economy: Delivery time within 2-6 weekdays.
  • Domestic Express: Delivery time within 1-2 weekdays.
  • Domestic Economy: Delivery time within 2-5 weekdays.

Courier pickup ordered same day if the order is placed before 1:00pm (GMT +1) !

NOTE: Excluding weekends and holidays !

Company order within the EU ?

If you are ordering as a Company within the European Union and have a valid EU VAT ID, you can submit your ID during Checkout..

vat_id

NOTE: For B2B sales within the European Union reverse charges apply, buyer settles the VAT

Still in doubt ?

Fly to our Contact page with your question
– and we will get back to you ASAP !