Frequently asked questions

Below we have covered the most frequent questions !

Shipping questions

Do you ship to my country ?

We ship to most countries worldwide. If you can’t find yours during Checkout- drop a message from the Contact page.

Current country limitations, due to European sanctions:

  • Iran
  • Myanmar (Burma)
  • North Korea
  • Russia
  • Syria

Link to the European Commission Sanctions website.

Which couriers do you use ?

We ship with the following couriers:

      

Which shipping option to choose ?

See below a detailed description of each shipping option, and choose the right one to suit your needs.

 

“TRACKED PACKET”
Least expensive Track & Trace shipping option

  • Insured for the complete order amount.
  • Limited Track & Trace information.
  • Limited to € 500.00 ex. VAT order subtotal.

 

“FEDEX PRIORITY”
Fastest Track & Trace shipping option.

  • Our fastest shipping option !
  • Insured for the complete order amount.
  • Detailed online tracking.
  • Is registered in every location of the transit route.
  • Highest priority handling by same courier.

“FEDEX ECONOMY”
Fast Track & Trace shipping option.

  • Alternative, if speed is not the main requirement.
  • Insured for the complete order amount.
  • Detailed online tracking.
  • Is registered in every location of the transit route.
  • High priority handling by same courier.

What is the shipping time ?

It varies depending on the country and option selected. See below estimated shipping times.

 

“TRACKED PACKET”

  • International: delivery time within 10-15 business days + customs time.
  • European: delivery time within 8-12 business days.


Liability:
We can’t be held responsible for Postnord delivery time estimates. Shipment is handled by the country of destination postal services.
Leadtime: Shipping delay can occur due to processing time at Postnord.  
Note: Ships only on business days – excluding weekends and holidays!

 

“FEDEX PRIORITY”

  • International: delivery time within 3-6 business days.
  • European: delivery time within 1-5 business days.

“FEDEX ECONOMY”

  • International: delivery time within 5-10 business days.
  • European: delivery time within 3-8 business days.


Liability:
We can’t be held responsible for FedEx delivery times, the above are estimations listed from FedEx.
Leadtime: Courier pickup next day, if order is placed before 10:00pm CET (Central European Time)
Note: Ships only on business days – excluding weekends and holidays!

Order questions

Company order within the EU ?

If you are ordering as a Company within the European Union and have a valid EU VAT ID, you can submit your ID during Checkout..

The format needs to be “XX12345678” – where XX is Your country code letters. (example: DK12345678)
You can verify the validity of Your VAT ID by any Member State on VIES (European Commission website)

The form looks like this at Checkout:

vat_id

NOTE: For B2B sales within the European Union reverse charges apply, buyer settles the VAT

My order didn't arrive - now what ?

Please see the details below in regards to your chosen shipping option.


Declaring a shipment “Lost in Transit”

If your order has not been delivered within 30 business days from the order “Completed” email – it can be declared as “Lost in Transit”.
Expected delivery time to the recipient varies, depending on the country of destination and chosen shipping option.

Please see section “What is the shipping time ?” in the FAQ, for estimated shipping times.

 

Don’t hesitate to Contact us if your order didn’t arrive within 30 business days.

International orders – firstly contact your country’s customs service – quite often they don’t inform about having a shipment in their custody !

Still in doubt ?

Fly to our Contact page with your question
– and we will get back to you ASAP !